Privacy Policy

Last Updated: 23 June 2026

At Brand & Story, we believe trust is earned through openness, honesty and transparency. This Privacy Policy explains what information we collect, how we use it and the choices you have regarding your personal data.

By using this website, contacting us or engaging with our services, you agree to the terms outlined below.

Who We Are

Brand & Story is a branding and design agency based in Huddersfield, West Yorkshire.

For any questions relating to this Privacy Policy or your personal information, please contact:

Brand & Story
Email: hello@brandandstory.co.uk

Information We Collect

We may collect information when you visit our website, complete a contact form, subscribe to updates or communicate with us directly.

Information You Provide

This may include:

  • Name

  • Email address

  • Telephone number

  • Company name

  • Project details or enquiry information

  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Website pages visited

  • Time spent on the website

  • Referral source

  • General location information

This information helps us understand how visitors use our website and improve the experience we provide.

How We Use Your Information

We use personal information for the following purposes:

Responding to Enquiries

To reply to enquiries, discuss potential projects and provide information about our services.

Delivering Our Services

To manage client relationships and fulfil our contractual obligations.

Improving Our Website

To analyse website performance, understand visitor behaviour and improve functionality and content.

Marketing Communications

To send occasional updates, news or marketing communications where consent has been provided.

You may unsubscribe from marketing communications at any time.

Legal and Administrative Purposes

To comply with legal obligations and protect our legitimate business interests.

Our Lawful Basis for Processing

Under UK data protection legislation, we process personal information on one or more of the following lawful bases:

  • Consent

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

Where processing is based on consent, you may withdraw that consent at any time.

Third-Party Services

We use trusted third-party providers to help operate our business and website.

These may include:

  • Squarespace (website hosting and forms)

  • Google Analytics (website analytics)

  • Google Workspace (email and communication)

  • Professional advisers and service providers where required

These providers may process information on our behalf in accordance with their own privacy policies and security practices.

How We Protect Your Information

We take reasonable steps to safeguard personal information from loss, misuse, unauthorised access or disclosure.

Measures may include:

  • Secure website hosting

  • SSL encryption

  • Password-protected systems

  • Restricted access to information

  • Regular software and security updates

While no online system can be guaranteed completely secure, we take appropriate precautions to protect the information we hold.

How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, meet legal obligations and maintain appropriate business records.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

Under UK GDPR and applicable data protection legislation, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Request a copy of your data in a portable format

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact hello@brandandstory.co.uk.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices.

Any updates will be published on this page and the date above will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Brand & Story
hello@brandandstory.co.uk